Welcome to the Internet Service Providers’ Association

Please note that the Secretariat closes on the 13th December 2024 and opens again on 2nd January 2025. You are welcome to complete the application forms, lodge requests, or contact us, however these queries will only be processed when the Secretariat opens again in the new year.

ISPA is a South African non profit company, and recognised Internet industry representative body. Formed in 1996, ISPA has historically served as an active industry body, facilitating exchange between the different independent Internet service providers, ICASA and other government structures, operators and other service providers in South Africa.

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A comprehensive list of ISPA's regulatory submissions to government may be found on our Regulatory Submissions page.

Latest Press Releases

Lock Down the Mobile Web This Summer

Released on 2024-12-05

South Africans familiar with securing mobile devices should also secure their mobile internet access these holidays. That’s the word from ISPA, SA’s official internet Industry Representative Body (IRB), which says the ability of mobile devices to connect to the internet from new places while on holiday must be managed for a safe festive period. No […]

ISPA Releases Latest Recommendations to Boost Fibre Internet Service Levels

Released on 2024-11-08

South Africa’s fibre internet consumers will experience smoother line transfers if service providers adopt recommendations in the latest version of ISPA’s ‘Fibre Network Operator (FNO) and Internet Service Provider (ISP) Best Practice Recommendations’ document. Currently, some FNOs and ISPs handle line transfers well, but others are not paying attention. High-speed broadband is increasingly delivered to […]

SA’s ISPs Rate FNOs as (Slightly) Better than Six Months Ago

Released on 2024-10-30

Octotel displaces Metrofibre as the highest-rated fibre network operator South Africa’s Internet Service Providers (ISPs) have a slightly better perception of the country’s Fibre Network Operators (FNOs) compared to six months ago, according to the results of ISPA’s latest FNO perception survey (FNO Perception Survey – August 2024 – Results). ISPA is South Africa’s official […]

SA’s New Spectrum Policy Must Make Spectrum Available for SMMEs

Released on 2024-09-09

The Department of Communications and Digital Communications should be commended for its “Next Generation Radio Frequency Spectrum Policy for Economic Development” issued in May 2024. However, it remains unclear how exactly SMMEs will get access to high-demand spectrum. That’s according to ISPA, South Africa’s official internet Industry Representative Body, which welcomes the focus on promoting […]

FNO	Ratings	Overall average	Value	Reliability	Support	Technical	Comms	Staff	Business processes	Software Systems	Open access	Optimism	Promoting
123NET	1	3.1	4.0	2.0	2.0	4.0	1.0	6.0	6.0	2.0	3.0	3.0	1.0
Balwin Fibre	3	4.7	2.3	4.5	3.3	5.3	6.0	5.3	6.0	6.0	3.3	5.3	4.7
Clear Access	2	6.5	6.5	7.5	7.0	7.0	6.0	7.5	6.0	5.0	7.5	5.5	6.5
Connectivity Services Fibre	1	4.6	4.0	4.0	4.0	4.0	5.0	5.0	6.0	4.0		5.0	5.0
Dark Fibre Africa	24	5.8	5.8	6.3	5.3	6.5	5.2	6.3	5.4	5.3	7.1	5.5	5.8
DNATel	3	6.9	5.3	7.0	7.3	7.3	7.3	7.3	6.3	6.0	7.3	7.7	6.7
Evotel	4	6.1	6.3	6.8	6.8	5.8	5.0	6.3	5.5	5.3	6.8	6.5	6.0
FibreSuburb Networks	2	6.0	3.0	8.5	4.0	7.5	8.0	9.0	4.5	4.0	4.5	7.0	6.0
Frogfoot	30	6.3	5.9	5.9	6.1	6.8	6.7	6.9	6.7	7.0	5.4	5.8	5.6
Garden Route Fibre Network	2	5.5	5.0	6.5	8.0	8.0	8.0	7.0	3.5	2.0	4.0	5.5	3.5
Huge Networks	1	2.8	2.0	4.0	5.0	4.0	4.0	4.0	4.0	4.0	0.0	0.0	0.0
Internect	3	7.0	7.0	8.0	8.0	8.5	6.0	7.5	6.5	5.5	6.0	7.0	7.3
Lightspeed (Cybersmart)	3	7.0	7.0	7.3	8.0	8.0	8.0	8.0	7.0	6.5	5.0	6.3	6.3
Lightstruck	8	4.4	4.0	3.8	4.4	4.0	4.0	5.0	5.0	4.8	4.7	4.3	4.7
Link Africa	17	5.9	6.9	5.8	5.1	5.4	5.1	6.5	6.0	5.3	7.3	5.8	5.9
Link Layer	6	6.1	6.2	5.3	5.5	6.2	5.2	7.3	5.8	6.3	7.7	6.2	5.8
Linteg	3	3.2	4.3	4.7	3.3	3.3	2.3	4.0	2.0	1.3	3.3	3.3	3.0
Liquid Intelligent Technologies	9	4.7	5.2	5.8	5.0	6.1	4.2	5.8	3.9	3.9	3.1	4.0	4.2
Mesh Telecom	2	5.7	6.5	7.0	7.5	7.5	5.5	6.5	6.0	4.5	3.5	4.0	4.5
Metrofibre	24	6.8	7.0	7.2	6.7	7.3	6.7	7.4	7.2	6.7	5.4	6.5	6.3
Mitsol	4	4.8	5.0	5.5	5.3	5.0	4.5	5.5	3.5	3.8	6.0	4.5	4.5
MTN	6	4.7	6.2	6.0	3.5	4.5	3.5	4.2	2.8	3.0	6.0	6.0	5.5
Netstream	2	2.1	2.5	1.5	2.0	2.5	2.0	3.0	3.5	1.5	2.0	1.5	1.0
Octotel	17	6.8	6.7	7.3	7.3	7.3	6.6	6.5	6.6	7.4	6.1	6.7	6.7
Open Fibre	2	1.5	3.0	3.0	1.5	1.5	1.5	0.5	1.5	1.5	1.0	0.5	0.5
Openserve	38	7.0	7.1	8.4	6.4	7.4	6.3	6.6	6.9	6.5	7.3	6.9	7.3
Purple Forest Fibre	1	6.9	7.0	9.0	8.0	8.0	6.0	9.0	5.0	2.0	8.0	8.0	6.0
Route Networks	2	2.0	2.0	3.0	4.0	4.5	4.0	2.0	0.0	0.0	0.5	1.5	0.0
Seacom FibreCo	5	5.7	6.8	5.8	6.2	6.2	5.0	6.8	6.6	5.5	4.0	5.0	4.4
Teralink Networks	2	0.3	0.0	0.0	0.0	0.0	0.0	0.5	0.5	0.0	2.5	0.0	0.0
Thinkspeed	5	5.0	4.4	5.4	4.8	5.2	4.5	5.2	5.0	4.8	5.6	5.0	5.2
TT Connect	7	6.0	6.4	6.6	6.0	6.7	5.3	6.3	5.7	5.6	6.4	5.4	5.4
Vodacom	8	4.1	4.3	4.6	4.0	5.1	3.4	3.6	3.6	4.6	4.6	4.4	3.5
Vumatel	25	6.0	5.6	6.1	5.3	6.3	5.4	5.9	6.0	6.0	6.6	6.5	6.0
Waterfall Access Networks	3	4.1	2.0	7.7	3.0	6.5	3.0	3.0	3.0	1.5	8.5	3.0	3.5
Zoom Fibre	3	7.2	7.3	7.0	7.3	7.0	7.7	7.3	7.0	6.0	7.7	7.3	7.0

FNO	Ratings	Overall average	Value	Reliability	Support	Technical	Comms	Staff	Business processes	Software Systems	Open access	Optimism	Promoting
Balwin Fibre	2	7.0	9.0	8.0	7.0	7.0	7.0	7.0	8.0	6.0	5.0	6.0	7.0
Clear Access	2	7.4	8.0	8.0	8.0	8.0	8.0	8.0	8.0	3.5	7.5	6.5	7.5
Dark Fibre Africa	28	5.0	5.4	4.5	3.5	5.7	4.6	5.3	4.4	4.6	7.5	5.2	4.6
DNATel	1	9.7	10.0	10.0	10.0	10.0	10.0	10.0	10.0	8.0	10.0	10.0	9.0
Evotel	4	7.5	7.3	7.5	7.5	7.5	7.8	8.8	7.8	7.3	6.7	6.7	7.5
FibreSuburb Networks	1	8.0	8.0	8.0	8.0	8.0	8.0	8.0		8.0	8.0	8.0	8.0
Frogfoot	25	5.3	4.3	5.6	4.9	5.9	5.6	6.0	5.6	6.2	5.0	4.5	4.4
Huge Networks	2	1.2	2.0	2.0	2.0	0.5	1.0	3.0	1.5	0.0	0.0	1.0	0.0
Internect	2	6.5	6.0	7.0	8.0	7.0	7.0	8.0	6.0	5.0	5.0	6.0	6.0
Lightspeed (Cybersmart)	6	6.7	7.7	7.5	6.2	6.5	6.6	7.0	6.8	7.0	5.8	6.5	6.5
Lightstruck	5	6.5	5.6	5.8	6.8	7.3	6.3	7.8	7.0	6.0	6.8	6.6	6.0
Link Africa	9	6.8	7.8	7.1	6.8	7.0	5.8	6.9	7.0	5.8	7.9	6.6	6.1
Link Layer	3	6.8	7.7	7.0	7.3	7.3	6.3	7.0	6.3	6.3	7.0	6.3	6.3
Linteg	3	2.8	3.3	3.0	3.0	2.7	2.7	3.7	3.0	2.7	2.3	2.7	2.3
Liquid Intelligent Technologies	9	5.9	6.4	7.3	6.1	6.7	6.1	6.3	4.6	4.3	5.1	5.9	6.4
Mesh Telecom	2	7.9	7.0	7.0	6.5	9.0	6.5	8.0	9.0	9.0	9.0	9.0	6.5
Metrofibre	18	6.9	6.9	6.7	6.8	7.5	6.9	7.9	7.4	6.9	5.7	6.7	6.4
Mitsol	2	8.3	8.5	9.5	9.0	9.0	8.0	8.5	7.0	7.5	8.5	8.0	8.0
MTN	5	4.3	4.4	5.6	5.2	4.6	3.4	4.2	4.4	3.8	3.8	3.8	4.2
Netstream	2	8.1	8.0	8.0	9.0	8.5	8.5	8.5	7.0	6.5	8.5	8.5	8.0
Octotel	12	6.5	5.9	7.0	7.1	7.2	6.9	6.8	6.8	6.8	5.5	5.8	6.0
Open Fibre	4	5.7	5.8	5.8	4.8	4.8	5.7	6.3	6.3	6.3	6.5	5.0	5.3
Openserve	29	6.1	6.7	7.9	5.7	6.6	5.4	5.7	5.4	5.1	7.0	5.5	6.3
Purple Forest Fibre	3	6.8	6.0	8.0	7.0	6.7	6.7	7.7	6.0	5.0	6.7	7.7	8.0
Seacom FibreCo	6	6.2	7.3	7.2	6.3	7.2	6.7	7.7	7.2	2.5	5.0	5.4	6.2
Teralink Networks	3	2.4	1.0	2.7	2.0	3.7	3.0	4.0	2.3	2.3	0.5	2.3	2.3
Thinkspeed	5	6.3	5.4	6.3	6.0	7.3	7.5	7.0	6.8	5.4	5.5	6.3	5.8
TT Connect	6	5.2	5.7	5.8	5.5	6.0	5.2	5.5	5.3	3.6	4.6	4.6	5.2
Vodacom	9	4.2	4.6	4.7	3.3	4.9	3.8	4.8	4.6	4.0	4.0	4.1	3.1
Vumatel	21	5.2	4.9	5.3	4.7	5.4	4.5	5.5	5.4	5.4	6.3	5.2	4.8
Waterfall Access Networks	3	6.0	6.3	7.3	6.7	7.0	6.0	5.3	5.7	4.7	5.3	5.7	6.0
Zoom Fibre	7	7.4	8.3	7.7	7.4	7.6	7.7	8.0	6.7	6.1	7.1	7.0	7.3

FNO	Ratings	Overall average	Value	Reliability	Support	Technical	Comms	Staff	Business processes	Software Systems	Open access	Optimism	Promoting
123NET	2	5.9	8.5	8	7	6.5	5.5	5.5	5	5	4.5	4.5	4.5
Balwin Fibre	5	3.6	3.3	4	4	4	3.8	3.2	4	4	1.8	4	3.4
Clear Access	3	6.4	6.3	7	7	7	5.7	7	6	4.7	7	6.3	6.7
Comtel	3	7.5	8	8	7.7	7.7	7	8	7	6.7	7.7	7.3	7.7
Connectivity Services	2	6.4	5	7	7.5	7.5	7.5	6.5	5.5	4	8	5.5	6.5
Dark Fibre Africa	27	5.3	5.7	5	4.4	5.9	5	5.8	4.9	4.5	7	5.3	5.1
DNATel	6	5.7	4.5	6.3	6.3	6.2	6.7	6.2	5.5	4.7	5.7	5.7	5
Evotel	12	6.5	6.5	6.8	6.7	6.6	6.5	6.3	6.5	6.1	6.8	5.9	6.6
FibreGeeks	4	7.4	6	7	7.5	7.5	8.3	7.8	7.8	7.3	7.5	7.3	7.5
FibreSuburb Networks	3	6	6.3	7	7	6.3	6	6	4.7	3.3	7.5	6	6
Frogfoot	30	5.4	5	5.1	5.4	5.9	5.3	5.5	5.5	5.7	5.5	5.3	5
Gaia Fibonacci Fibre	2	5.8	7.5	6	6.5	6	6	6.5	5	4	5.5	5.5	5
Huge TNS	2	4.4	4	5	4.5	5.5	3	4.5	4.5	4	4.5	5	4
Internect (FairCape)	1	8.8	7	9	9	9	9	10	8	7	10	10	9
Lightspeed (Cybersmart)	5	6.9	6.2	7	6.8	6.8	7	7.3	6.3	6.5	6.4	7.5	7.8
Lightstruck	8	4.9	4.6	5	4.9	4.9	4.4	5.4	4.8	4.6	5.1	5	4.9
Link Africa	13	6.2	6.5	6.8	6.2	6.6	5.8	6.7	5.9	5.2	7.1	5.9	5.9
Link Layer	5	6.4	6.2	6.2	6.8	7.2	7	6.8	5.8	5.8	7.8	5.4	5.6
Linteg Fibre	1	2.6	3	4	4	2	2	5	3	1	2	2	1
Liquid Intelligent Technologies	15	6.7	6.5	7.5	7.1	7.9	5.9	7.2	5.6	5.8	6.8	6.5	7
meshTelecom	1	4.6	4	8	8	5	1	1	2	6	7	6	3
Metrofibre	22	6.5	6.7	7	6.9	7.2	6.6	7	6.4	5.5	4.8	6.4	6.4
Mitsol	3	6.4	4.7	7	7	6.5	7	7.5	5.5	5.5	7	6.5	6.5
MTN	10	4.8	5.5	5.8	4.4	4.9	4.4	5	4.4	4.6	5.3	4.3	4.8
Netstream	4	4.2	3.5	4.8	4.5	3	4.3	4.8	4.5	4.5	5	4.3	3.5
Octotel	17	7.1	6.8	7.8	7.4	7.6	6.9	6.9	6.8	7.9	6.2	6.5	7.1
Open Fibre	10	5.5	5.2	6.2	5.5	5.4	5	5.4	5.3	5.4	5.8	6	5.5
Openserve	38	6.6	7.3	8.2	6	6.9	5.7	6	6.2	5.9	7.1	6.1	7
Purple Forest	3	7	5.7	8.3	9	8.3	8	9	5.3	3.7	7	6.5	6.5
Seacom FibreCo	6	6.4	6.2	6.3	6.3	7	6.2	7	6.6	7.3	5.3	6.2	6.2
Teralink Networks	1	0	0	0	0	0	0	0	0	0	0	0	0
Thinkspeed	9	5.2	4.9	5.5	5.6	5.4	4.9	5.5	5.3	4.8	5.7	4.9	5.3
TT Connect	7	5.1	5	5.1	5.1	5	5.7	4.8	4.8	5	5.6	4.9	4.7
Unifibre	1	9	9	9	9	9	9	9	9	9	9	9	9
Vodacom South Africa	7	3.7	5.1	4.6	3	3.9	3	4	3.3	3.3	4.6	3.7	2.9
Vumatel	24	4.7	5.2	5.8	4.6	5.6	4.5	4.6	4.3	4.2	5.1	4.2	4
Waterfall Access Networks	2	6.7	5.5	8	8	8	8	8	4		4	6	7
Zoom Fibre	7	5.5	5.7	5.4	5	5.8	5.4	5.7	5.5	5.3	5.9	5.1	5.3