Table of Suggested Fines for breaches of the Code of Conduct

Please note: This document is pending an update to align the clause numbers with the most recent version of the Code.

The following table of suggested fines is intended as a guideline for the independent adjudicator during adjudication of an ISPA Code of Conduct complaint. It is not intended as a prescribed sanction, nor is it an indication that an adjudicated complaint will result in the sanctions or fines suggested below. Fines are only one of the possible sanctions available to adjudicators, and it is not obligatory for an adjudicator to impose a fine for a specific breach.

Please note: all income from fines is used for ISPA’s Teachers’ Training program.

# Clause Minimum fine per offense Maximum fine per offense Notes
1 Freedom of Expression R 0.00 Unlimited
2 Privacy R 0 Unlimited
3 Confidentiality R 1,000.00 R24,000.00
4 Contact Details R 2,000.00 Minimum x no. of months in breach
5 Inform Customers R 2,000.00 Minimum x no. of months in breach
6 AUP R 2,000.00 Minimum x no. of months in breach
7 Fair R 0.00 R24,000.00 Refund also recommended where applicable
8 Service Levels R 0.00 Unlimited
9 Advertising R 0.00 R 6,000.00
10 T & C displayed R 2,000.00 Minimum x no. of months in breach
11 T & C Clauses R 2,000.00 Minimum x no. of months in breach
12 Remove Content R 2,000.00 Minimum x no. of months in breach
13 Suspend or Terminate R 2,000.00 Minimum x no. of months in breach
14 Spam R 2,000.00 R24,000.00
15 Spam complaints R 2,000.00 R12,000.00
16 Cyber Crime R 0.00 R12,000.00
17 Minors R 2,000.00 R12,000.00
18 Filtering software R 2,000.00 Minimum x no. of months in breach
19 Lawful Conduct R 0 Unlimited
20 Intellectual Property R 0.00 R12,000.00
21 Abide by Code R 0.00 Unlimited
22 No Monitor but take action R 0.00 R12,000.00
23 knowingly host R 0.00 R 2,000.00
24 Suspend or Terminate R 2,000.00 R12,000.00
25 Notice & Takedown R 2,000.00 Minimum x no. of months in breach
26 Report to ISPA R 2,000.00 R12,000.00
27 Keep Records R 0.00 R12,000.00
28 Standards R 0.00 R12,000.00
29 Complaints R 0.00 R12,000.00
30 Resolve complaints R 0.00 R24,000.00
31 Cooperate with ISPA R 0.00 R24,000.00
32 Annual Statement R 2,000.00 R12,000.00
33 Audit Not applicable Not applicable
34 Investigate Not applicable Not applicable
35 Make changes Not applicable Not applicable

Contact Details

Tel: 010 500 1200 or 087 550 1200
Fax: +27 (0) 87 606 4066
Email: queries [at] ispa.org.za